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Results-orientated Shop Assistant with talent in sales and inventory management for small retail businesses. Develops productive relationships with cross-functional team members, using collabouration as a tool for shared success. Strong budgeting, forecasting, and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash / inventory management.
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Shop Assistant
9/1/2008 to Current JP Gifts and More – London
- Direct sales floor activities, ensuring excellence in customer service and resolving store level problems
- Establish sales goals, manage budgets, devise sales forecasts, consistently maximising sales and profits
- Oversee personnel management, interviewing, hiring, training, and mentoring / coaching
- Manage merchandise selection, window displays, and stocking, working directly with vendors
- Work with corporate management developing local marketing and advertising strategies
- Apply strategies that have improved shrink percentage for last five years
- Secondary contact with suppliers / vendors, securing key business agreements
- Maintain price accuracy of goods and ensured adequate stock levels
Shop Assistant
11/1/2004 to 8/1/2008 Valerie’s Accessory World – London
- Hired, trained, and coached staff to ensure maximum performance within the store
- Developed new and low performing sales associates, educating on sales methodologies as they applied to store offerings
- Supported sales floor by implementing process improvements
- Led Service Desk team in handlling returns, exchanges, and complaints
- Implemented new recruiting strategies to attract exceptional sales personnel
Shop Assistant
6/1/2002 to 8/1/2004 Pottery Corner – London
- Served as mentor to junior team members
- Worked within established guidelines, particularly with brands
- Attached price tags to merchandise on the shop floor
- Monitored security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
- Received and stored the delivery of stock items
- Kept up to date with special promotions and putting up displays
Bachelor of Arts : Retail Management (Anticipated 2016) London International University – New Citland, England
Associate of Arts : Business Administration New Cityland Tech – London, England