Experienced Customer Service Sales Associate who regularly had the highest customer service rating for any company I worked for. Adept at listening to customers, negotiating agreements and developing satisfied, repeat customers. Specialises in apparel and sporting goods sales.
Strong negotiation skills
Extensive phone and in-person customer service experience
Knowledgeable on product
Excellent communication skills
Works well as part of a team
Excellent with angry customers
July 2011 to July 2014 Bob’s Sporting Goods-Manchester, UK Customer Service Sales Associate
Responsible for keeping database of returned products and making notes on each customer service transaction.
Regularly met or exceeded stated sales goals for our team as well as met all customer satisfaction requirements.
Assisted in creating, promoting and executing a wide variety of promotional sales and marketing plans.
August 2004 to July 2011 Alicia’s Apparel-Manchester, UK Customer Service Sales Associate
Regularly assisted the marketing staff in setting up sales floor displays and removing old displays.
Responsible for greeting new customers as they entered the store and finding them the proper sales or customer service assistance.
Was acknowledged for having the highest customer service rating in the entire company for four months out of 2007.
July 1999 to August 2004 The Ultimate Apparel-Manchester, UK Customer Service Sales Associate
Took care of many customer service issues both in person and over the phone.
Developed a large list of repeat customers who would often bring in friends and family members as referrals.
1999 Townline Secondary School, London, England, UK, Secondary School GCSE