Proactive Banana Republic Sales Associate who knows that customers appreciate and respond to excellent service. Adept at phone sales, assisting customers find what they need and handlling customer return situations. Specialises in customer service and maintaining the sales floor shelves.
Excellent customer service skills
Exceptional retail sales and upsellling skills
Understands the layout of Banana Republic stores
Significant inventory control experience
Banana Republic call center experience
Regularly exceeded all sales and customer service metrics
April 2010 to July 2014 Banana Republic Call Center-Manchester, UK Banana Republic Sales Associate
Responsible for taking incoming calls from customers and turning those calls into sales.
Responsible for dealling with customer service issues such as angry customers and product returns.
Responsible for spending time with customers over the phone, answering questions and suggesting products that meet the customers’ needs.
September 2005 to April 2010 Banana Republic at the Grand Mall-Manchester, UK Banana Republic Sales Associate
Responsible for returning product to the sales floor shelves at the end of the day.
Responsible for greeting customers and taking care of their needs, which included sellling products and taking returns.
Assisted with checking in inventory and helping to return defective product back to the manufacturer.
June 1998 to September 2005 Banana Republic Store #12-Manchester, UK Banana Republic Sales Associate
Responsible for greeting customers and sellling products.
Assisted in handlling product returns.
Worked closely with store management to set up marketing displays and set the sto
1998 harbour Secondary School, London, England, UK, Secondary School GCSE