Experienced Sales Operations Analyst who is able to efficiently evaluate data and incorporate it into the company sales database. Adept in computer productivity software, sales training and customer service. Specialises in developing effective sales support mechanisms, creating an efficient working relationship between sales and customer service and utilising customer service data to improve a sales approach.
Trained large groups of sales professionals
Extremely versed in database software of many kinds
Attention to detail when it comes to revenue and expense figures
Customer service experience
Able to juggle multiple projects simultaneously
Works well with other departmental representatives to make the overall sales process more efficient
October 2010 to July 2014 Engald Distribution-London, UK Sales Operations Analyst
Helped rearrange sales force structure into more efficient working teams.
Integrated the customer service and sales databases together to increase awareness of customer needs.
Edited and analysed third-party contact lists.
February 2007 to October 2010 Allen Products Distribution-London, UK Sales Operations Analyst
Helped to consolidate the consumer and business sales divisions into one group.
Developed the training manual for the company’s new sales management software platform.
Worked with human resources to help develop job descriptions for new sales positions.
June 1998 to February 2007 Wrench Distributing-London, UK Sales Operations Analyst
Developed monthly sales metrics and created reports for management on sales performance.
Created spreadsheets that compared the cost of sales versus revenue flow.
Helped management to open up new sales territories and open new satellite offices.
1998 London College, London, England, Bachelor of Science, Business