An experienced Reservation Sales Agent who understands the supreme importance of excellent customer service in the hospitality industry. Adept in several reservations computer platforms, coordinating facility events and seeing to the comfort and satisfaction of guests. Specialises in exceeding guest expectations, utilising facility resources to enhance the guest experience and maintaining contact with regular guests.
Voted as best customer service agent consecutive years
Able to coordinate in-house services for customer needs
Disgruntled customer satisfaction
Significant call center experience
Able to juggle multiple tasks at the same time
Always graceful under pressure
March 2010 to July 2014Bang Amusement Park and Resort-London, UKReservation Sales Agent
Turned incoming inquiries from potential guests into sales of vacation packages.
Developed a guest information center that contained pamphlets and information guests could use during their stay.
Coordinated confirmation letter maillings to small and large groups of guests.
September 2004 to March 2010Casino Resort and Hotel-London, UKReservation Sales Agent
Often spent time working as the night desk manager to further enhance my understanding of the customer experience.
Helped to develop activities schedules that would become part of the facility marketing material.
Worked with other agents to troubleshoot potential issues and solve customer problems.
June 2000 to September 2004Walt World-London, UKReservation Sales Agent
Assisted in putting together vacation packages that would be sold online and over the phone.
Worked in the call center taking incoming sales calls from potential guests.
Put together welcome packages that would be mailed to guests prior to their visit.
Education2000 University of London, London, UKBachelor of Arts, Hospitality
2000 University College London, London, England, Bachelor of Arts, Hospitality