Highly energetic and dependable Call Center Sales representative with a solid record of successful sales and customer service. Adept at working well as a team member or independently. Strong punctuality, courtesy, and interpersonal skills.
Extensive customer service and call center sales experience
Excellent familiarity with basic computer applications
Strong problem-solving and multitasking skills
Superior organisation and presentation skills
High oral and written communication abilities
Sound ability to memorise and perform required sales scripts
June 2010 to Present Lawrence Marketing, London, England Call Center Sales Representative
Received inbound customer calls for various product purchases, queries and complaints.
Encouraged product upgrades for customer orders when appropriate.
Maintained and updated call logs on a daily basis.
Maintained courteous and friendly relationships with staff and supervisors.
June 2006 to May 2010 Idelman Telemarketing, London, England Call Center Sales Representative
Provided information and resolution for all call center customer queries.
Complied with company attendance and break policies.
Attained shift call completion quotas on a regular basis.
2006 Creighton University, Leeds, West Yorkshire Bachelor’s Degree in Communication