Experienced Travel Money professional with strong leadership and relationship-building skills.Skilled Bookmaker with 9 years experience in the sporting industry. Familiar with EPOS and ALBOS.
Worked directly with customer's, clients and management to achieve repeat, new and further afield customer base. roles included daily running of the business, Ensured the delivery of the highest levels of customer service, guided new members of staff, improved marketing strategies
I started working for William Hill as a Customer Service Assistant, i went through all level (1, 2, 2+ and level 3 management training) whilst employed by the company. i spent my first few years as a relief traveling all over Shrewsbury and Shropshire, this gave me a better understanding of different clientèle and there needs and also opened my eyes to the different dynamics within work groups and what tactics worked and what didn't. i then went on to be offered the position of deputy shop manager in the Oswestry LBO as a new opening. i returned back to Shrewsbury in 2010 to become deputy shop manager of the Ditherington LBO. i worked alongside the Shop Manager beating targets and improving T/O results each year. i had a outstanding repor with our customers and encouraged outside marketing on a regular basis taking to local radio stations and on foot for promotion days.
My current posistion is customer based, i deal with accountancy, i run a shop team and i am resposible for overseeing the running of my business on a daily basis, i train my staff to a excellent level of customer service, i am target driven and push my business througout shrewsbury and surrounding areas to encourage sale growth, i am highly AML trained. i am resposible for all activity within my establishment and i strive to make my staff passionate about there role in business growth.
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