I have always worked in the 'Hospitality' and 'Customer service' Industry.I have also gained a degree in Hospitality and Events management from the University of Brighton.
I entered the company with the role of 'Assistant manager' here I managed the front of house team when the owners were not present, even being left to run the business when they went away for 6 weeks during the busy summer period. Here I was in charge of making sure the business ran smoothly, I dealt with any customer and staff problems that may have occurred. I was also in charge of ordering any stock that was needed (from alcoholic and non alcoholic drinks, to kitchen cleaning products.) I also had the responsibility of cashing up at the end of every day and ensuring that there was enough change from the bank. Working here increased my confidence to be able run a effective working team. I have also gained my personal license and have completed a coffee barrista course.
I started work at The Masons Arms before I went to University and continued to work here during the holidays when I would return home.
Here I learned how to interact with customers, work under extremely busy circumstances in both the bar and the restaurant. My initial role was waitressing and general bar work however over the years I progressed and would manage a team 15 when the general manager would not be present. My skills with customer interaction grew immensely.
During my time at the Co-operative, I was given extensive training in Customer service. My role there was that of a general shop worker, working on the till, maintaining stock rotation, meeting the needs of the customer. I worked here for three years after i left school and continued to work here throughout my time at college.
I continued my degree at the University of Plymouth
I graduated with a 2:1 in Hospitality Management.
Communication's and culture
During my time at Truro College I gained A Levels ranging from grades B- C
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