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52 Olympus Street
London, England W1T 1JY
Cell: 07956 654 32
Hard working and energetic manager and top-rated sales associate with more than 10 years leading dynamic sales teams in fast-paced markets. Focused on customer satisfaction throughout all stages of the sales life cycle. Successful at propelling retail stores to lead revenue in the district. Experienced manager of teams of up to 350 staff. Exceptional drive and dedication to ensure company goals are met and exceeded.
Exceptional sales results
National account management
Compelling leadership skills
Cross-cultural sales background
Effective Retail Sales Manager
Social media savvy
Complex project negotiations
Exceed Sales Management goals by 25% on a quarterly basis.
Developed highly effective sales training strategies as Sales Manager of a 35-person team.
Implemented new sales strategies as Assistant Store Manager that resulted in improved customer service scores and increased sales in every department.
September 2008 to Current
Dale’s Awnings London, England
Manage a $2 million sales portfolio.
Successfully resolve an average of 45 customer issues per month regarding sales and service to ensure optimal customer satisfaction is maintained at all times.
Lead sales calls with team members to establish sales and customer retention goals.
Monitor customer preferences to determine focus of sales efforts.
Create and direct sales team training and development programmes.
Achieved 125% of quota within the first year as Sales Manager.
February 2003 to August 2008
Target London, England
Assistant Store Manager
Generated monthly and annual sales reports.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Shared product knowledge with customers whilst making personal recommendations.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
Placed special merchandise orders for customers.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Verified that all merchandising standards were maintained on a daily basis.
Promoted from Retail Associate within 13 months due to exceptional drive, dedication, and sales acumen.
National Professional Certification in Retail Management, 2005
CPR Certification, current