Energetic and friendly Reservation Agent with 9 years career experience in hotel reservations and hospitality services environments. Possesses exceptional competencies in sales and service, guest account maintenance, and hotel event coordination. Demonstrates first-rate problem solving and communication skills.
Fluent in Spanish
Calypso & MS Office proficient
Superior telephone etiquette
Excellent communication skills
Multi-line phone experience
Torrie Day Resort and Spa 3/1/2012 to Current Reservation Agent London
Accurately log packages, mail, parcels, and various deliveries for resort guests.
Reconcile guest accounts against room service, spa treatments, and restaurant purchases credited to room.
Facilitate guest check-outs by providing detailed and accurate statements, collecting and processing payments, and ensuring satisfaction of resort stay.
Sand and Sun Hotel & Day Spa 7/1/2008 to 3/1/2012 Reservation Agent London
Obtained and processed guest credit cards for room service, payment, and incidentals.
Assisted guests with issues and complaints, and elevated problems to supervisor level when necessary.
Answered incoming calls for reservations, confirmations, guest questions, and room need requests.
Hotel Ole 6/1/2005 to 7/1/2008 Reservation Agent London
Maintained updated knowledge of local attractions, resort activities and events, and dining accommodations.
Processed guests registration in efficient and timely manner, and offering room upgrades when available.
Provided guest room assignments, keys, directions, and information on concierge services.
NCL University 2005 Associate of Applied Science: Hospitality Management London, England, UK