Technical Support Specialist CV Template›

Customer service focused Technical Support Specialist with 9 years career experience in help desk environments. Highly adept in systems analysis, diagnostics and troubleshooting, and conflict resolution. Exhibits excellent organisational and problem-solving skills. Works well in team environments and displays strong work ethic.

Vivatech Enterprises 3/1/2011 to Current Technical Support Specialist
London

• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.
• Assist team members and provide support and solutions to customer queries to meet company objectives.
• Maintain updated knowledge of company products and services to better provide customer support and service solutions.

Delta-Source Solutions 6/1/2008 to 3/1/2011 Technical Support Specialist
London

• Accessed documented procedures, tools, and manuals to provide support on company supplied hardware and equipment.
• Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
• Accurately processed and documented call transactions using tracking software.

Iodex Business Solutions 8/1/2005 to 6/1/2008 Technical Support Specialist
London

• Provided first-level technical support to end-users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
• Established patterns to reoccurring issues and provides input to development teams.