Reliable Information Technology Support professional who has extensive legacy software and hardware experience. Adept at resolving user issues, filling necessary paperwork on each call and helping to plan major upgrades and installations. Specialises in manufacturing and service organisations.
Technically certified in several software and hardware platforms
Skilled in planning and executing software and hardware upgrades
Excellent presentation skills for management and users
Dedicated to providing a very high level of support
Willling to work as many hours a week as necessary
Exceptional track record in planning and completing special projects
August 2010 to July 2014 Tackle Incorporated-Manchester, UK Information Technology Support
Responsible for taking incoming user calls and resolving user issues.
Assisted in developing a weekly call summary report that went directly to management.
Assisted in creating support protocol policies that are still used to this day.
February 2005 to August 2010 Beat Incorporated-Manchester, UK Information Technology Support
Responsible for responding to user support requests via email or telephone and resolving each issue.
Assisted in compilling a troubleshooting report that was sent to management each week.
Responsible for going through open support tickets at the end of the week and working to resolve the open issues.
July 2000 to February 2005 Plaster Company-Manchester, UK Information Technology Support
Assisted in updating the dynamic support log and closing each issue as it came up.
Worked with management to plan a major software upgrade and train personnel on upgrade implications.
Assisted in developing user training protocols that were delivered throughout the company.
2000 Sun University, London, England, UK Bachelor’s Degree, Computer Science