Skilled Head Housekeeper with great supervisory and organisational skills. Able to keep housekeeping department on task and running smoothly.Great motivator and willlingness to give direction and discipline when required.
Extensive knowledge of computer applications
Strong supervisory skills with willlingness to fire when needed
Thorough knowledge of OSHA standards to ensure staff regulatory compliance
Flexible professional able to work multiple shifts
Prepares monthly reports regarding housekeeping department goals
Audits inventory supply requests and makes orders
Constantly looks for ways to cut costs whilst increasing profits
June 2009 to July 2014 Ritz CarltonÂ—London, UK Head Housekeeper
Motivated cleaning team to ensure hotel goals were met.
Performed regular audits with the aim of reducing waste and loss of inventory.
Hired and fired housekeeping staff.
Conducted monthly departmental meetings and set goals.
Coordinated with other managers to increase profits.
Provided training opportunities to staff.
Prepared analytical department reports for management meetings with the general manager.
Ensured staff compliance with high-level uniform and appearance requirements.
May 2003 to May 2009 Wyndham HotelÂ—London, UK Head Housekeeper
Developed departmental budget and ensured compliance by staff.
Ensured staff met all goals in conformity with the hotel’s rigorous standards.
Conducted random inspections to make certain staff completed tasks in a high-level manner.
Hired staff and attended job fairs as a corporate representative.
Coordinated with management to ensure continued profitability and growth.
2002 London Pacific University, London, England Bachelor of Arts degree in Hotel Management