Service Manager CV Example
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SERVICE MANAGER
Experience
Service Manager10/2016 to 03/2017Renovotec Ltd
- Renovotec Ltd are a leading supplier of rugged technology solutions; with in-house engineers and a software development team capable of delivering projects and their expertise includes: RF Networks; Rugged Data Capture Technology; Voice Recognition Picking Systems.
- My role included:.
- Developing the repair area.
- Originally, Renovotec carried approximately 200 repairs & took on average 8 days to complete those repairs.
- At the time of my departure, Renovotec were completing over 400 repairs per month with an average repair time of 2 days.
- This was achieved by my redefinition of processes, training & parts procurement together with utilising space in a more efficient manner.
- Increase the IT support service.
- Renovotec have a service desk available to their entire customer base for assistance.
- When I first started at Renovotec, the Service Desk was only closing on average 50 support calls a month.
- By introducing a 1st & 2nd Line support structure, this increased to over 100 successful support calls being completed per month.
- As part of my role I visited numerous major customers to deliver service reports.
- This comprised of discussing SLA performance, viewing historical data & also addressing "pinch-points" through to resolution.
Operations Manager02/2012 to 09/2016Symec Technologies Ltd
- www.symec.co.uk) Symec is a supplier and repairer of mobile technology systems and solutions.
- Symec's purpose is to support business by designing and delivering a perfectly tailored mobile technology solution.
- This may involve mobile computers, data/ voice connections, barcode printers, electronic point of sale systems, RF installations, RFID technology together with other mobility products.
- My brief when I accepted this role was to create an operational workshop and professional services for a new fast growing supplier of automated data collection devices and services.
- The company has grown from 3 employees in 2012 to 35 in 2016.
- During the past 4 years I:.
- Developed the H&S policy, gained ISO9001 certification, manage operational delivery, technical support, repairs & service delivery.
- Helped steer the growth of Symec from revenue of £2M in 2012 to forecasted revenue of £8.5M in 2016.
- Implemented an upgrade from SAGE50 to SAGE200.
- Managed the expansion of its repair capabilities by opening a new repair centre in Poland.
- This increased the repairs per month from 200 in 2012 to 1200 in 2016.
- I have driven the repair revenue performance from £19K per month to £85K per month.
- Helped Symec win repair business with major retailers and logistic companies and worked alongside Symec's senior sales team to win solution sales for a major building merchant (Revenue £1.2M in 2015), home delivery company (Revenue £400K), major London private taxi firm (£1M) & Communications company (£600K).
Professional Services Manager06/2007 to 01/2012
- Peak-Ryzex provides solutions helping businesses with their mobility, printing and wireless technology to increase employee productivity and profitability.
- Solutions range from single mobility projects to comprehensive deployment and on-going managed services.
- I worked with the management to increase Ryzex offerings to include new product sales, mobile device management sales & a combination of services that constituted a "Managed Service".
- My role was to work on making these services real & deliverable.
- Alongside this I managed a European team of technical resources ranging from consultant to support engineers and one project administrator.
- Of the team, two were remote workers.
- My main tasks were to:.
- Co-ordinate resource for pre-sales activity, project delivery and post- sales support.
- Manage relationships with manufacturers', software vendors and other suppliers.
- Mentor and coach team to deliver solutions.
- Arrange training with OEM's and other professional bodies (ie Prince2 and ITIL).
- Support team members with their projects.
- Help Ryzex identify new services to add to their portfolio.
- Working with senior management on strategy.
- Liaise with Ryzex US to co-ordinate Global services.
- Represent Ryzex as the head of technical services.
IT Systems Business Analyst09/2001 to 06/2007George James Integrated Systems Ltd
- Consultancy/ Support - understanding & developing data collection systems using software applications & hardware barcode scanning, Wireless LAN (Wi-Fi) technology & RFID reading equipment.
Technical Sales and Support Engineer04/2000 to 09/2001Lucent Technologies Ltd
- Technical Assistant to Sales on GSM & GPRS technologies.
Repair Technician/ Systems Engineer/ Major Account Manager07/1994 to 03/2000Intermec Technologies Ltd
- Successfully achieved OTE on £750K target revenue developing new business for Intermec in the Logistics sector.
- supporting the Intermec Sales team in UK & Europe on RF bar-coding technology & mobile data terminals.
- Repair/ servicing of Norand RF products, RF Site survey/ installation/ commissioning & training of RF systems.
Racal Mobilcal - Test and Repair Technician12/1990 to 07/1994
Full Corporal Radio Technician01/1984 to 05/1990British Army Royal Corps of Signals
- Formal Training Courses date from 1997 to Present.
Enterprise EMEA MLM Programme ManagerZebra Technologies Europe Limited
- Jays Close, Viables Industrial Estate, Basingstoke Hampshire, RG22 4PD M: +44 (0) 7739 628 773 craig.burns@zebra.com.
Director/ OwnerLance Bennett Renovotec Ltd
Whitwood LodgeWhitwood Lane
- WF10 5QD M +447766.
Education
Mobicontrol - SOTI/ RyzexFeb 2014RFID Fundamentals, RF and IP Principals - Motorola
In Field, In Premise and RFID Intermec Technologies - Symec
Winning Complex Sales - Ryzex -2010
Wavelink Avalanche Console -Apr 2008
RFID Technology - Texas Instruments - Sept 2003
GSM and GPRS Technology Overviews - Lucent Technology -Oct 2007
Sales Training - LDL -Nov 2000
Project Management - LDL -Feb 1999
Formal EducationApr 1997
HNC: Electronic EngineeringJuly 1993Reading College of TechnologyReadingElectronic Engineering
ONC: Communication EngineeringMar 1986Army Apprentice College, Royal Corps of SignalsCommunication Engineering
Maths, English, Geography, Environmental Studies, Physics and ChemistryJan 1984Christleton High SchoolChesterMaths, English, Geography, Environmental Studies, Physics and Chemistry
Interests
Golf, Skiing, Badminton, Reading, Live Entertainment, Worldwide Travel, Playing Drums, Socialising and Driving
Skills
closing, coach, com, hardware, consultant, data collection, delivery, designing, electronic point of sale, senior management, fast, GPRS, GSM, ie, IP, ISO9001, IT support, ITIL, Leadership development, Logistics, Managing, Mentor, win, Motorola, Networks, Peak, Prince2, printers, processes, procurement, coding, Project Management, reading, repairs, SAGE, Sales, sales support, Sales Training, scanning, SLA, software development, strategy, technical support, upgrade, Wireless LAN
Additional Information
- Interests Golf, Skiing, Badminton, Reading, Live Entertainment, Worldwide Travel, Playing Drums, Socialising and Driving
CV Overview
Companies Worked For:
- Renovotec Ltd
- Symec Technologies Ltd
- George James Integrated Systems Ltd
- Lucent Technologies Ltd
- Intermec Technologies Ltd
- British Army Royal Corps of Signals
- Zebra Technologies Europe Limited
- Lance Bennett Renovotec Ltd
- Whitwood Lane
School Attended
- Reading College of Technology
Army Apprentice College, Royal Corps of Signals
Christleton High School
Job Titles Held:
- Service Manager
Operations Manager
Professional Services Manager
IT Systems Business Analyst
Technical Sales and Support Engineer
Repair Technician/ Systems Engineer/ Major Account Manager
Racal Mobilcal - Test and Repair Technician
Full Corporal Radio Technician
Enterprise EMEA MLM Programme Manager
Director/ Owner
Whitwood Lodge
Degrees
- Mobicontrol - SOTI/ Ryzex Feb 2014
Winning Complex Sales - Ryzex - 2010
Wavelink Avalanche Console - Apr 2008
RFID Technology - Texas Instruments - Sept 2003 GSM and GPRS Technology Overviews - Lucent Technology - Oct 2007
Sales Training - LDL - Nov 2000
Project Management - LDL - Feb 1999
Formal Education Apr 1997
HNC : Electronic Engineering July 1993
ONC : Communication Engineering Mar 1986
Maths, English, Geography, Environmental Studies, Physics and Chemistry Jan 1984
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