Developed and delivered the operational and service model for the Living it Up (LiU) Managed Service, an exemplar digital Self-Management Hub for Scotland in supporting citizens with health and wellbeing services, and their integration with social care.
Ensured the LiU Managed Service delivered against strategic objectives, operational goals, key performance indicators (KPIs) and supporting processes and procedures.
Targeted to drive Canary Care's market position and achieve financial growth.
Defined long-term strategic goals, building key customer relationships within the health, social care, housing and private sector.
Identified business opportunities, negotiating and closing deals, and maintaining an extensive knowledge of the industry.
Successfully led key projects which resulted in securing a contract with one of the largest social housing providers in Europe.
Identified new customers and key stakeholders within their organisation and distribution channels, that will lead to an increase in sales. Provided onsite training.
Established the need within the organisation, and offering the solution.
Built on knowledge of the market and competitors, to identify and develop a unique selling proposition.
Drafted action plans and led meetings with department executives of key accounts to review the account status and propose changes to increase growth.
Generated new accounts by implementing effective networking and content marketing strategies; and identified strategic partnerships and gathered market information to gain a competitive advantage.
Optimised current revenue streams by networking for additional business prospects with established clients; and identified, coordinated and participated in client relationship-building activities and meetings.
Maintained up-to-date knowledge of industry, target accounts and competitive landscape; including central Government initiatives.
Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.
Contacted new and existing customers to discuss how specific products could meet their needs, which resulted in the development of new and innovative products.
Worked closely with company executives to identify new business opportunities, and product gap analysis.
Assisted in the development of new technologies, the AIM Solution, and advised Bosch senior management on the UK market.
Retained and ensured proper handling and care of existing client accounts.
Wrote, proofed and edited sales proposals and correspondence.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Managed team of 40 Nationally based Consultants and Technicians.
Planned and organised routes within territory to maximize efficiency and time in the field.
Collaborated with colleagues to exchange selling strategies and marketing information.
Acted as customer liaison between sales management and personal accounts.
Taught potential clients about products through seminars and other special events.
Used networking opportunities to create successful, on-going business relationships.
Developed relationships with AgeUK Trading Alliance Members to heighten awareness of the Personal Alarm Service to increase leads for the telesales team.
Field managed £1million ALIP project to develop intelligent algorithms to transform traditional reactive technology into preventative technology.
Delivered status reports to stakeholders for budgeting and planning purposes.
Developed monitoring tools to cross reference the information provided by the technology reflected the individuals activities, and provide a deeper insight into their activities.
Defined project deliverables and monitored status of tasks; and monitored team progress and enforced deadlines.
Managed and coordinated the installation and training programmes for each of the partners.
Undertaking project evaluations in visiting 60% of the installations and liaising with individuals and their families to learn more about their experience of the project, and their opinions of using technology to support their care needs.
Collaborated with cross-functional teams and organisations to draft project schedules and plans.
Served as the single point of contact for project scheduling and changes.
Recommended and helped customers select products based on their service/project needs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Informed customers about sales and promotions in a friendly and engaging manner.
Implemented a Telecare and Telehealth Service for Blackpool Council to enhance the existing community alarm, and warden call service, using the Preventative Technology Grant.
Conducted presentation to Senior Management teams, social work teams and housing to inform social care staff of the benefits of utilising technology to enhance care provided to their cases.
Met the challenges of implementing a new service with a solution focussed attitude, and resulted in identifying key personnel to become champions to encourage referrals.
Compiled a "How To" file detailing all aspects of the Telecare service.
What was undertaken, the process for an assessment, developed an assessment form, compiled a review sheet - to assess that the technology was providing the response anticipated, as well as ensuring that the individual was embracing the technology as part of their care package.
Guidance on sign-posting to inhouse teams - if the garden was over grown, this could indicate that there was a vulnerable person living there, so would Care & Repair be able to assist.
Recruitment of an additional assessor, and two installers; including their line management.
Also providing management support for the alarm receiving centre.
Implemented a Telehealth project with ten patients.
Worked with local Age Concern, Blackpool PCT and Lancashire Ambulance Service to pilot the implementation a Falls Service using assistive technologies to aid in lifting an individual that had fallen but was uninjured.
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