Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a Bachelor’s Degree in Computer Information Systems and eight years of experience working as an IT Support Technician.
Excellent telephone skills and good ability to use Remote Access
Good analytical and troubleshooting abilities
Strong knowledge of viruses, application glitches and hardware issues
Patient and able to walk customers through troubleshooting and repair process
Excellent communication abilities
Good customer-service skills
Keeps abreast of changes in technology
Good organisational abilities
Good understanding of installations and updates
June 2012 to September 2014 Great Barrier Reef TechnologyÂ—London, UK IT Support Technician
Provided technical assistance to customers on inbound telephone tech support calls.
Used remote access to perform troubleshooting when needed.
Walked customers through step-by-step process for troubleshooting hardware issues.
Assisted customers with anti-virus programme installations and virus removals.
Used good problem-solving skills for troubleshooting problems.
Used great customer-service skills.
June 2008 to May 2012 Sheffield Products, Inc.Â—London, UK IT Support Technician
Installed and maintained company’s computer systems and network.
Performed upgrades and installed updates.
Completed troubleshooting and repair when computers had problems.
Assisted office staff with computer application questions.
Conducted computer technology training with all new staff.
Recommended computer products and applications to improve productivity.
2008 London Regional University, London, England, UK Bachelor’s of Sciences Degree in Computer Information Systems