Highly skilled Application Support Analyst with expertise in Unix and Linux-based systems. Vast experience in high-volume environments with strong analytical, communication, and organisational abilities. Complex problem solver able to thrive in fast-paced and challenging roles.
Basic programmeming knowledge
Root cause analysis
Software release management
PW Inc. 10/1/2012 to Current Application Support Analyst London
analyse application data to assess performance and uncover problems.
Work in team environment to complete all testing activities according to schedule.
Coordinate resolutions with development team and project managers.
Complete root cause analysis of defects.
Monitor data processing, quality assurance, and development activities.
Enfy Global 12/1/2008 to 9/1/2012 Application Support Analyst London
Troubleshooted and resolved application issues escalated from end users.
Processed large batches of data on daily and weekly basis.
Conducted user, regression, and other tests on products and components.
Opened and documented defect tickets.
Participated in daily, weekly, and bi-monthly status meetings.
TA Applications 9/1/2004 to 11/1/2008 Application Support Analyst London
Completed testing on code releases to ensure quality.
Developed scripts for consistent testing team-wide.
Worked with development team to assess issues and test for solutions.
Integrated application software and hardware configuration changes.
Supported company users with troubleshooting assistance.
University of London 2004 Bachelor of Science: Information Systems Management London, England