Want to use this CV?
Edgar Whitney
100 Royal Worcester Drive
London, England W1T 1JY Mobile: 7700 900129
Tel: (020) 7123 4567 edgar-whitney@email.com
Professional Summary
Skilled and focused Desktop Support Engineer with a strong commitment to system security and efficiency. Able to handle multiple simultaneous end user service requests with complete accuracy. Adept at working well independently or with s tech support team.
Core Qualifications
- Strong desktop system internal support experience
- Extensive proficiency with computer software, hardware and associated operating systems
- Outstanding grasp of Windows XP, Linux and GHOST imaging
- Excellent knowledge of HTTP, SMTP, SNMP, DNS, DHCP and exchange
- Exceptional familiarity with networked and computer based systems
- Superior troubleshooting abilities for desktop operating systems and software
- Good skills in utilising call tracking software
Experience
June 2010 to Present DryCom Technological Services, London, England Desktop Support Engineer
- Installed and checked hardware and software applications.
- Assisted end users in utilising new and existing technology options.
- Managed all laptops, desktops and printers across a variety of company departments.
- Created second line support team manual and maintained support SOPs.
- Assisted with training events and equipment breakdown response.
- Resolved all documents problems in coordination with remedy and help desk teams.
June 2006 to May 2010 Knudsen Consulting, Inc., London Desktop Support Engineer
- Responded to telephone, email and helpdesk second line support requests.
- Resolved all problems and questions in a timely manner.
- Resolved application issues in coordination with dealers.
- Installed and patch updated hardware and software.
- Ensured maintenance of system data security.
- Provided end user training on various programmes and procedures.
Education
2006 University of London, Binghamton, England Bachelor’s Degree in Computer Science