Skilled and focused Desktop Support Engineer with a strong commitment to system security and efficiency. Able to handle multiple simultaneous end user service requests with complete accuracy. Adept at working well independently or with s tech support team.
Strong desktop system internal support experience
Extensive proficiency with computer software, hardware and associated operating systems
Outstanding grasp of Windows XP, Linux and GHOST imaging
Excellent knowledge of HTTP, SMTP, SNMP, DNS, DHCP and exchange
Exceptional familiarity with networked and computer based systems
Superior troubleshooting abilities for desktop operating systems and software
Good skills in utilising call tracking software
June 2010 to Present DryCom Technological Services, London, England Desktop Support Engineer
Installed and checked hardware and software applications.
Assisted end users in utilising new and existing technology options.
Managed all laptops, desktops and printers across a variety of company departments.
Created second line support team manual and maintained support SOPs.
Assisted with training events and equipment breakdown response.
Resolved all documents problems in coordination with remedy and help desk teams.
June 2006 to May 2010 Knudsen Consulting, Inc., London Desktop Support Engineer
Responded to telephone, email and helpdesk second line support requests.
Resolved all problems and questions in a timely manner.
Resolved application issues in coordination with dealers.
Installed and patch updated hardware and software.
Ensured maintenance of system data security.
Provided end user training on various programmes and procedures.
2006 University of London, Binghamton, England Bachelor’s Degree in Computer Science