Professional Patient Services Assistant who compassionately and efficiently interacts with patients, clinicians and staff members. Highly skilled with most medical charting and schedulling programmes, clerical and administrative tasks and working collabouratively as a team. Superbly adept at determining insurance coverage eligibility and communicating that coverage to patients and medical staff.
Customer service Excellent patient communication skills Data input and management Knowledge of medical terminology and symbols Time management Flexible problem-solving Compliance with HIPAA BLS certificate from American Heart Association
April 2010 to Present NC Surgery Center Â— London, UK Patient Services Assistant
Coordinated schedule for eight operating rooms and three treatment rooms, and addressed nursing and anesthesiologist staffing needs.
Greeted approximately 50 patients a day, received patient’s demographic information, input data and escorted patients and family members to their assigned rooms.
Communicated with physicians, technicians and families on status of procedures.
Performed general medical office duties, including answering phones, coordinating receipt of medical records and schedulling patients.
Worked with patients and all major insurance companies to verify level of insurance coverage for surgical procedures. Communicated that information to patients, physicians and technicians.
February 2009 to April 2010 Dr. William Bauer, M.D. – London, UK Patient Services Assistant/Receptionist Conducted medical reception duties, including greeting about 900 patients a month, schedulling and verifying appointments, pullling relevant records and data, escorting patients to exam rooms and updating patient demographic information. Provided relevant information to insurance companies and verified coverage. Received and processed co-payments and bill payments. Coordinated approximately 100 referrals a month.
2009 London Community College, London, England Associate of Science, business administration