Knowledgeable Automotive Warranty Administrator with extensive experience with warranty policies within the auto industry. Adept at assessing customer needs and resolving issues related to warranty coverage. Specialise in processing insurance claims and coordinating with warranty reps.
Â• Sound knowledge of warranty policy administration procedures Â• Extensive experience working within the auto industry Â• Solid knowledge of basic vehicle functions and parts Â• Ability to submit claims within a reasonable period of time Â• Adept at resubmitting rejected claims in an attempt to secure warranty coverage Â• Ability to process warranty claims for most major manufacturers Â• Good problem solving abilities and communications skills
June 2011 to November 2011 Auto World of London Â— London, England Automotive Warranty Administrator Â• Processed insurance claims and resolved charge back discrepancies. Â• Worked with warranty reps to expedite the claims process. Â• Entered customer information into the dealership’s database. Â• Ensured that all work was performed in accordance with warranty guidelines. March 2012 to May 2013 London Ford Â— London, England Automotive Warranty Administrator Â• Processed vehicle claims within a 24-hour period. Â• Ensured that workstation area complied with OSHA standards. Â• Participated in employer training programmes with regards to warranty issues. May 2013 to June 2014 London Toyota Â— London, England Automotive Warranty Administrator Â• Processed and recorded all insurance claims. Â• Prepared all necessary warranty documentation. Â• Maintained customer records as required by manufacturer. Â• Properly packed warranty parts that needed to be shipped back to the manufacturer. Â• Maintained database recording all service dates and the extent of the work performed. Â• Prepared invoices and handled payments for fees not covered by vehicle warranties.
2011 London Seniour Secondary School, London, England, UK Secondary School GCSE