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Kaylee Williams 2451B Baker Street London, England W1T 1JY Cell: 07956 654 32 E-Mail: example-email@example.com Summary Energetic Receptionist looking to leverage excellent organisational and communication skills in a professional environment. Over 10 years experience assisting clients, customers, and visitors in retail and office locations. Passion for assisting legal clients. Dedicated, focused, and excelent at prioritising, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority, preferably in a law office. Highlights Microsoft Office proficiency Meticulous attention to detail Results-orientated Self-directed Resourceful Professional and mature Strong problem solver Critical thinker Business writing Post management Accomplishments Planned and executed all aspects of a major office headquarter move for Executive Fitness. Received a merit raise for strong attention to detail, exemplary customer service, and team-player attitude. Developed and implemented company’s first employee manual outlining all proper business procedures and office policies to ensure consistency and optimal process flow throughout company. Successfully planned and executed corporate meetings, lunches, and special events for groups of 50+ employees on a regular basis. Experience March 2008 to Current Executive Fitness London, England Receptionist Drafted meeting agendas, supply advance materials, and execute follow-up for meetings and team conferences. Manage the receptionist area, including greeting visitors and responding to requests for information. Design electronic file systems and maintain electronic and paper files. Handle all media and public relations inquiries. Serve as central point of contact for all outside vendors and clients needing to gain access to the building. Disperse incoming mail to correct recipients throughout the office. September 2006 to February 2008 Target London, England Retail Associate Shared product knowledge with customers whilst making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Verified that all merchandising standards were maintained on a daily basis. January 2003 to August 2006 Bainbridge Inn London, England Waitress Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer.