Dedicated Customer Service Administrator motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients, resolve issues quickly, and increase the company bottom line. Organised, professional, and friendly with clients and colleagues alike.
Markdown and promotional procedures
Top sales performer
Customer service expert
Sharp problem solver
Time management ability
NeoCloth, Inc. 8/1/2010 to Current Customer Service Administrator London
Answer inbound customer service calls regarding account, order, and service issues.
Process orders and returns, and issues credits and refunds.
Retrieve account information and document all calls and resolutions.
Maintain high levels of customer service and satisfaction.
Adhere to all company guidelines regarding customer interactions.
Powers Lawn Care 5/1/2006 to 7/1/2010 Customer Service Administrator London
Regularly sought opportunities to up sell and add on additional services.
Helped customers determine appropriate service plans and lawn care products.
Developed 10-20 new customer prospects or referrals each month.
Accurately logged all changes and new orders into system.
Scheduled appointments and service calls.
Hugo Vacuum Sales 5/1/2003 to 4/1/2006 Customer Service Administrator London
Organised weekly sales reports for the sales department to track product success.
Processed merchandise returns and exchanges.
Generated leads for new sales through telephone and email contact with customers.
Took special orders in person and over the phone to generate additional revenue.
Communicated all inventory needs or issues to appropriate supervisors.
Education and Training
University of London 2007 Associate of Arts: Public Relations London, England