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Knowledgeable NOC Engineer with over nine years’ experience securing information and maintaining network performance. Highly-trained and experienced in working independently to assess, test, and remedy network issues. Strong communication and troubleshooting skills.
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Masinova 3/1/2011 to Current NOC Engineer
London
- Develop customer-specific applications and network maintenance plans.
- Visit customer site locations and assess infrastructure to develop custom monitoring solutions.
- Evaluate network performance and create improvement strategies.
- Provide technical support to clients, users, and management.
- Resolve complex hardware and software issues in a timely manner.
Hassanix 6/1/2007 to 2/1/2011 NOC Engineer
London
- Monitored network performance and uptime, and responded quickly to incidents.
- Coordinated disaster response plans with department management.
- Upgraded system hardware and managed documentation.
- Oversaw numerous projects simultaneously within budgetary restrictions.
- Collabourated with engineers and project managers regarding parametres of client projects.
Flexcore 7/1/2005 to 5/1/2007 NOC Engineer
London
- Maintained and upgraded network hardware.
- Documented system issues and all team actions.
- Updated policy, procedure, and troubleshooting guidelines.
- Kept system at maximum uptime through proactive oversight and scheduled maintenance.
- Suggested improvements to hardware, software, and monitoring protocols.
Navarro Community College 2005 Bachelor of Science: Computer Science London, England