CRM Administrator CV Template›

Ready to use background as CRM counsel and consultant to prepare, implement and fortify customer databases. With the capacity to develop strong and loyal relationships with colleagues and customers, will use advanced skills in a range of CRM tools and resources to fit both needs and budgets.

• Strong background in Linux, SQL, Javascript, SAML/XACML, JavaScript, SAP, Microsoft Office, ABAP, Visio, Project, C, C++, XHTML, Visual Basic, MySQL, Oracle, MS Access
• Adept at analysing current protocols and procedures and finding effective and cost saving system implementation to enhance productivity
• Strong leadership skills, building and guiding teams through development and maintenance of database systems
• Microsoft Certified Application Developer

March 2009 – PresentTriangle Data Solutions, Inc. – London, EnglandssachusettsCRM Administrator

• Supported marketing and sales lead generation, reporting, account management and conversion tools
• Designed and installed proprietary CRM technologies for effective product marketing and enhance communications with customers
• Trained and monitored users and IT in use of the new systems
• Worked with department heads at headquarters and satellites, identifying specifications and needs of CRM, finding the best ways to coordinate activity proficiently
• Prepared daily and weekly reports, detailling proceedings of projects and where adjustments may be needed
• Coordinated efforts to see that existing customer learn of new schemes, launched products and new features
• Provided documentation to address marketing failures and successes and the factors that impacted on both
• Managed analysis sessions concerning life cycles

Education2007 – 2008 Caldwell School of Business at Mason Call University, Topeka, KansasMaster of Science, Computer Science2005 – 2007 Garnett University, Manhattan, KansasBachelor of Computer Science, Computer Engineering