78 Parker Road
Edinburgh, Scotland EH10 4BF
Cell: 07956 654 32
Outgoing Waitress offering extensive knowledge of hospitality etiquette, food preparation, and superior customer service. Organised, independent professional offering 9 years experience in the food service industry. Detail-orientated with strong time management skills and ability to learn new tasks quickly.
Point of Sale (POS) system operation
Works well under pressure
In-depth food and wine knowledge
Food ingredients expert
Clean and neat
Food allergy conscious
Upbeat, outgoing and positive
Exceptional interpersonal skills
Highly responsible and reliable
October 2011 to August 2013
Butter Edinburgh, Scotland
Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Effectively used items in stock to decrease waste and profit loss.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests.
Trained and mentored new wait and host staff.
Implemented new drink policies that reduced over pouring by 30%.
Worked closely with management to improve front-of-house morale.
March 2004 to September 2010
Riverside Tavern Edinburgh, Scotland
Provided exceptional, friendly, and fast service.
Skillfully anticipated and addressed guests’ service needs.
Consistently adhered to quality expectations and standards.
Appropriately suggested additional items to customers to increase restaurant sales.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
March 2002 to February 2004
Denny’s Edinburgh, Scotland
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators.