I am a highly motivated and experienced customer service/sales advisor for BT consumer and BT business. I work with a friendly, polite and professional manner dealing with customers on a daily basis. I am a very good listener and communicator. I am very flexible and can work seven days a week if needed to meet business needs. I am a hard working, honest individual who can work as part of a team or independently. I am reliable in challenging situations drawing from my sales experience and have very good time management skills. I am always open to learning new things and dedicated to adapt efficiently.
Current Job. I have worked as a service and sales advisor for BT consumer and business.
I have worked to meet sales targets in high pressure situations. I dealt with customers wanting to cancel their services both for consumer and business purposes. It was my job to keep these customers with the business and also hold a sales target which I hit consistently every week. Achieving bonus of over £200 a month extra.
I have also worked as part of a service team to help customers with their billing issues/complaints and also faults on landline/broadband/TV services. It is my job to resolve these complaints to hit the company target on complaint resolution. I have also consistently surpassed this target achieving bonus of over £150 a month.
I have good ICT skills. I have used Microsoft Office both in School and in work so have full knowledge and can work efficiently with Microsoft word, Excel and PowerPoint.
In my previous and current job I have worked as part of a team to meet targets and deadlines. I know how important it is for service and the company to work well as a team member.
My current job is for a communications company. I constantly communicate with customers on a daily basis. I understand good communication and have dealt with many complaints for BT.
I feel that I am a very reliable worker. I'm always on time, I work efficiently, keep promises I make, meet deadlines and have proven to always take on overtime when available.
I feel I'm a very adaptable person. My current job has required me to adapt to both a sales and service role both for Consumer and Business customers in BT. I can adapt well quickly.
My main interests outside of the work place would be sports and music.
Level 1 First Aid (British Red Cross)
Level 1 and Grassroots IFA coaching
Level 1 multi-sports coaching
Head Boy and Head of Student Council
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