Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with hotel staff and management.
Extensive front desk and guest management experience
Excellent ability to anticipate and respond to individual guest needs and preferences
Superior skills in upholding security practises and preventing unauthorised entries
Exceptional skills in handlling diverse types of guests with courtesy and professionalism
Strong ability to respond effectively to unusual and emergency situations
Good oral and written communication skills
June 2010 to Present Ramada Inn, London, England Concierge
Greeted guests upon arrival and departure on a daily basis.
Escorted new guests to assigned rooms.
Maintained and stocked work area on a regular basis.
Transported laundry to and from rooms as needed.
Received and fulfiled special guest arrangement requests.
Assisted other hotel departments in customer service provision as needed.
June 2006 to May 2010 Carston Hotel, London, England Concierge
Monitored surveillance equipment to prevent unauthorised facility entry on a regular basis.
Assisted guests with luggage and cargo as required.
Received and ensured fulfilment of daily meal orders.
Assisted other departments as needed.
2006 Millard North Secondary School Secondary School GCSE