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61 Wellfield Road
Roath, Cardiff CF24 3DG
Cell: 07956 654 32
Personable Project Manager successful at building strong professional relationships. Manages large and complex projects whilst maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.
Quality assurance and control
Customer relations specialist
Proficient in Timberline software
Unsurpassed work ethic
Purchasing and procurement
Cost reduction and containment
July 2008 to Current
Industrial Equipment Company Roath, Cardiff
Forecast project costs and develop estimates.
Maintain budget and timelines throughout project duration.
Oversee and manage multiple projects at once.
Prepare RFQs, including scope, dates, specifications, and billing timeline.
Generate and disseminate work orders to crews.
Develop and write up quotes and sales contracts for new projects.
Establish and maintain professional and productive customer relationships.
Investigate and resolve customer concerns promptly.
Draft action plans and lead meetings with department executives to review project status, customer satisfaction levels, and proposed changes.
Monitor team progress and enforced deadlines.
Create slideshows and other forms of media to present project progress to executive team.
November 2004 to June 2008
Quality Restaurant Equipment Roath, Cardiff
Consulted with customers to develop project scope and timeline.
Worked alongside engineers to design and manage customer expectations.
Sourced equipment and materials and scheduled deliveries.
Coordinated with site crew for final delivery and installation.
Designed new service and product offerings to increase business.
Grew business over 20% by improving customer satisfaction and increasing marketing effectiveness.
2004 University of Oxford Oxford, England
Bachelor of Science Mechanical Engineering Technology