Energetic Tour Manager effective at minimising hassles and alleviating client concerns by effectively coordinating schedules, adhering to event times and keeping everything running smoothly. Highly organised and skilled at making clients’ experience stress-free and enjoyable.
Areas of Expertise
Class A Driver’s Licence
Innate logic and problem solving skills
Excellent time management
Billingual English & Spanish
Green Tour Company 12/1/2009 to Current Tour Manager London, England
Handle registration and transportation.
Plan routes with rest stops, hotel and meal reservations, shops, sightseeing and entertainment.
Resolve guest complaints.
Develop long-term relationships with regular customers, which often turns into repeat business.
Negotiate contracts with hotels and buses for tour packages.
Consistently recognised by management as leading Tour Manager on staff.
Caliente Cruises 7/1/2004 to 10/1/2009 Tour Manager Belle harbour, CA
Heavily researched tour area.
Developed strong partnerships with contacts in assigned region.
Ran tour groups of up to 50 people.
Ensured quality of events at all times.
Enforced safety procedures.
Anticipated and resolved customer issues and questions.
Harris and Jones Hospitality School 2003 Hotel Management Wells, England Coursework in Communications and Psychology