Experienced Call Center Trainer has great experience training both new and existing call center employees. Has a good understanding of relevant laws and regulations regarding do not call lists and debt collection practises. Possesses an Associate’s Degree in Business Management, has four years of Call Center trainer experience and good knowledge of telecommunications equipment.
Excellent understanding of how a call center should function
Excellent organisational abilities
Good verbal and written communication skills
Works well with others and has good interpersonal abilities
Good ability to design, develop and delivery call center training material.
Good understanding of state and federal debt collection regulations and laws.
Strong understanding of laws regarding callling times and the Do Not Call list.
Solid understanding of all telecommunications equipment.
October 2012 to September 2014 Zacsson, Inc.Â—London, UK Call Center Trainer
Designed effective training programmes for both new and existing call center employees.
Provided training on how to use the equipment and the proper scripts to use.
Provided ongoing training regarding customer service skills.
Trained staff concerning privacy laws and the Do Not Call list.
June 2011 to September 2012 CST, Inc.Â—London, UK Call Center Trainer
Trained all newly-hired call center staff on scripts to use for calls.
Instructed staff on how to roll through calls and use their telephone and computer equipment.
Provided instruction on debt collection laws and regulations.
2011 London Reigonal Community College, London, England Associate’s Degree in Business Management
2009 Rollling Hills Secondary School, London, England Secondary School GCSE