Responsible Printer Technician who is certified to work on printers by all of the major manufacturers. Adept at quickly diagnosing and solving problems, giving customers printer maintenance advice and responding to emergency calls. Specialises in small to medium sised businesses.
Certified in several software operating systems along with printer repair technology
Dedicated to delivering excellent customer service
Strong ability to develop a network of referrals with satisfied customers
Can work on a team or independently
Responsible worker who rarely takes unscheduled days off
Excellent communication abilities
September 2009 to July 2014 Red’s Computer Repairs-Manchester, UK Printer Technician
Responsible for supervising and monitoring all in-house and field printer repair and maintenance work.
Responsible for personally responding to printer repair calls from larger clients.
Assisted in planning and administering installations of several printers into a single location.
December 2005 to September 2009 Allied Business Professionals-Manchester, UK Printer Technician
Part of a two-person team who was assigned all of the high priority small and medium-sised business repair calls.
Awarded by management for being responsible for building a large network of referring customers.
Assisted in developing marketing materials that would be taken out on repair calls and given to clients.
June 1998 to December 2005 Ferg’s Computers-Manchester, UK Printer Technician
Assisted in answering regularly scheduled service and maintenance calls for repeat customers.
Assisted in going to customer sites and training customer employees on printer maintenance techniques.
1998 Lady of the Lake Community College, London, England, UK Associate’s Degree, Computer Technology