Reliable IT Help Desk Technician who is technically certified in several popular operating system and productivity software platforms. Adept at analysing and solving customer problems, assisting in executing company IT projects and performing IT training sessions for personnel. Specialises in large business and call center organisations.
Technically certified in three operating system platforms and 10 other software titles
Excellent communication and presentation abilities
Very strong problem solving skills
Strong analytical skills
Dedicated to providing the best possible level of support
Strong experience in planning and executing company upgrades
May 2010 to July 2014 Perfect Pitch Incorporated-Manchester, UK IT Help Desk Technician
Assisted corporate users from multiple locations who would call in with various IT issues.
Assisted in developing and executing IT training sessions for personnel.
Assisted in planning and executing two operating system upgrades across the entire network.
April 2006 to May 2010 Handle Incorporated-Manchester, UK IT Help Desk Technician
Assisted in maintaining the daily IT support log and creating a weekly summary that was sent to management.
Assisted in developing personnel training materials.
Part of a team that was asked to investigate the logistics of moving the company to a new network operating system platform.
July 1998 to April 2006 Beat Company-Manchester, UK IT Help Desk Technician
Assisted in updating IT troubleshooting log and presenting weekly reports to management.
Assisted in developing company-wide IT training materials.
Assisted in doing upgrade training sessions for managers first and then the rest of the personnel.
1998 Banford University, London, England, UK Bachelor’s Degree, Computer Science