Highly skilled Technical Support Manager with 9 year historey of delivering innovative IT initiatives, resource management, and cross-functional leadership. Possesses excellent problem solving and critical thinking skills.
Analytical & Conceptual Problem Solving
NCL University 2/1/2011 to Current Technical Support Manager London
Oversee purchasing and budgeting for technology procurement and liaise with purchasing to coordinate payment, receiving, and ordering.
Measure network device capacity and hosted applications to determine and coordinate additional resource acquisition.
Write and maintained technical and operational documentation on University Intranet.
Harmon Community College 7/1/2008 to 2/1/2011 Technical Support Manager London
Managed RFP’s and IFB’s for telephone and network systems, data center, and information systems infrastructure.
Developed disaster recovery plans, including restoration planning, backup and restoration procedures, and data retention.
Maintained network resources through development of security and access procedures.
Darby Technical Institute 6/1/2005 to 7/1/2008 Technical Support Manager London
Supervised technical staff accountable for data and computer network operations district-wide.
Coordinated and delegated work assignments to resolve procedural and critical technical issues.
Collabourated with Purchasing Department to negotiate payment structure, terms and conditions, and service level agreement.
NCL University 2005 Bachelor of Science: Computer Science London, England, UK