Highly adaptable and versed Technical Assistant with 8 years career experience in Technical Administrative Office environments. Possesses superior competency in technical writing, process improvement, and research. Exhibits strong interpersonal and communication skills.
Acquisition & Deployment
PC Diagnostics and Solutions
Technical Writing & Reading
NCL PC Solutions 4/1/2011 to Current Technical Assistant London
Recommend and schedule PC software and hardware upgrades, and perform equipment improvements and repairs as required.
Train and provide on-going support to staff and end-users regarding PC usage, functionalities, and various issues.
Write technical specifications for PC and related products purchases.
IT Guys 6/1/2008 to 4/1/2011 Technical Assistant London
Performed analysis, diagnostics, and resolution of complex PC-related issues.
Fielded and responded to hardware problems via e-mail, phone calls, and pages, to provide in-house or external resolutions as needed.
Accurately documented installations, removals, repairs, and hardware failures.
Tech Stop 6/1/2006 to 6/1/2008 Technical Assistant London
Conducted research to identify computer products, such as hardware and components, in order to make appropriate procurement recommendations.
Maintained updated knowledge of equipment contracts and hardware to effectively oversee contract-based installations.
Installed, configured, and troubleshooted end-user workstation and networking softwares.
NCL University 2006 Bachelor of Science: Computer Science London, England, UK