Customer-focused and courteous Customer Service Supervisor has excellent interpersonal communication skills and the ability to lead customer service staff.Has exceptional telephone skills and the ability to be the main contact person for staff and customers.Possesses more than eleven years of Customer Service Supervisor experience and a high school diploma.
Excellent verbal and written communication skills
Extensive knowledge of customer service standards and practises
Good interpersonal and leadership skills
Understanding of what makes effective customer service delivery
Excellent monitoring of customer service staff to ensure compliance with standards
Able to effectively problem solve, answer questions and resolve issues
Strong development of training programmes for customer service professionals
June 2009 to July 2014 Target, Inc.Â—London, UK Customer Service Supervisor
Monitored staff to ensure good customer service delivery.
Delegated tasks to customer service staff.
Answered customer questions and resolved issues.
Communicated with customers, staff and store management.
Completed all paperwork as required.
Reported issues to seniour management.
May 2003 to May 2009 Zaccson Telecommunications, Inc.Â—London, UK Customer Service Supervisor
Supervised telephone customer service personnel in a call center environment.
Monitored calls randomly to ensure representatives answered questions appropriately and courteously.
Resolved customer complaints when needed.
Completed all required documentation and paperwork.
Participated in traning and development programmes.
Reported to seniour management when required.
2003 Holland Heights Secondary School, London, England Secondary School GCSE