Loan Servicing Specialist CV Sample

Highly knowledgeable and personable Loan Servicing Specialist has excellent interpersonal skills and the ability to effectively communicate with clients for mortgage loan origination.Has excellent customer-service approach and good attention to detail.Possesses a Bachelor’s Degree in Finance and has ten years of Loan Servicing Specialist experience.

• Experienced with CPI, Fidelity and MSP
• Excellent analytical and problem-solving abilities
• Good interpersonal and oral communication skills
• Solid understanding of Home Preservation
• Provides answers and follow-up
• Extensive experience with ERLMF
• Strong issues identification and the ability to arrive at and provide solutions strategies
• Exceptional organisational and time management skills

June 2009 to July 2014 Bank of London—London, UK Loan Servicing Specialist

• Answered questions about payment research, loan modifications and adjustable rate mortgages.
• Conducted research and analysis of loan issues and provided solutions.
• Communicated concerning loan rejections and settlement of loan modifications.
• Responded to internal and external inquiries from personnel, customers and vendors.

May 2004 to May 2009 Wells Fargo—London, UK Loan Servicing Specialist

• Worked with customers to prevent default and modify home loans.
• Utilised excellent customer-service focused approach.
• Communicated promptly and courteously regarding loan applicant rejections.
• Counseled individuals on how to get a better credit score in order to secure mortgages in the future.
• Responded promptly to vendors.