Highly seasoned and reliable Mall Security Guard with an outstanding customer service record. Adept at handlling a variety of emergency or unusual situations effectively and professionally. Excellent observer of human interactions to detect potentially criminal or dangerous behaviour.
Extensive mall security experience
Outstanding expertise in mall surveillance and human observation
Superior facility with handcuffs and pepper spray
Strong abilities in coordinating with law enforcement
Excellent written and oral communication skills
Sound customer service skills
June 2010 to Present Mall of London, London, England Mall Security Guard
Conducted regular patrols to ensure safe shopping environment.
Monitored and warned potential violators of mall policy.
Performed equipment and machinery inspections on a regular basis.
Reported on any fire alarm and security door mismanagement or malfunction.
Ensured no unauthorised entry into restricted areas.
Handled emergency situations smoothly and efficiently.
Answered shopper queries and provided directions and assistance as needed.
June 2006 to May 2010 Southgate Shopping Mall, Edina, MN Mall Security Guard
Patrolled mall premises on a regular basis.
Maintained visible security presence to deter shoplifting and other criminal activity.
Provided directions and other assistance to customers as required.
Prepared and submitted incident reports for alarms, bomb threats, and medical emergencies.
Identified any potential lift and escalator hazards and notified management accordingly.
2004 St. George Seniour Secondary School, Bloomington, England Secondary School GCSE