Hotel Telephone Operator CV Sample

Highly-qualified receptionist seeking a position as a Hotel Phone Operator to provide an efficient and customer-orientated front desk.

• Excellent customer service skills and personable nature
• Natural inclination for helping others fulfil their needs
• Experience in many hotel telephone operator systems, including switchboards and automated services
• Problem solving and resolution skills to ensure satisfied customers
• Exemplary reception abilities and friendly telephone service
• Knowledge of computer programmes used for invoicing, making reservations, etc.
• Capacity for learning and applying new ideas and procedures

April 2009 to present Willmington Hotel, Willmington, TX Hotel Phone Operator

• Answer phones and assist customers in any way
• Make, cancel, and confirm reservations
• Perform programmeming of wake ups calls and other automated services
• Guide customers in popular things to do in the area
• Make arrangements for customer tourism
• Fulfil any special requests made by guests
• Accept payments, provide receipts, and deliver invoices
• Inventory all supplies to ensure proper stock of each thing
• Report to financial office concerning all guest payments or outstanding balances

October 2007 to April 2009 Hunter’s Realty, Fort Worth, TX Secretary

• Answered phones, transferred calls, and took and delivered detailed messages
• Provided services such as typing, proofreading, copying, faxing, etc.
• Filed paperwork and records confidentially and in an organised fashion