Dedicated Collections Officer who understands the collections laws and has developed successful methods. Adept at personal credit collection, business to business collections and completing complex spreadsheets for clients and management. Specialises in personal and business credit collections.
Extremely dedicated collections professional
Able to balance customer needs with company needs
Very strong computer spreadsheet and other productivity software skills
Good team player or able to work alone
Willling to work as many days and hours as necessary
Exceptional communication skills
September 2009 to July 2014 BRI Associates-Manchester, UK Collections Officer
Responsible for callling out to clients on a callling list and getting results.
Assisted in updating a daily call spreadsheet that was submitted to management.
Often called on to be part of a special team of officers who dealt with larger corporate clients.
December 2004 to September 2009 Fan Credit Incorporated-Manchester, UK Collections Officer
Responsible for taking on new personal credit clients and initiating contact.
Assisted in maintaining corporate client files and adding updates as required.
Responsible for creating special teams of officers that would take on projects with tight deadlines.
June 1997 to December 2004 Ask Associates-Manchester, UK Collections Officer
Assisted in opening new client files and adding updates as needed.
Part of a team that helped to rewrite the company phone scripts.
Assisted in updating all business collections files on a weekly basis and submitting any change reports to management.
1997 Allen Seniour Secondary School, London, England, UK, Secondary School GCSE