Inspiring Telesales Manager adept at motivating telesales teams to reach established goals. Skilled at executing various marketing and awareness campaigns within a given period of time. Specialise in handlling high volume callling in an organised manner whilst retaining quality standards.
Â• Outstanding ability to manage inbound call center operations Â• Profound ability to analyse productivity data and adjust strategies Â• Solid operational knowledge of MS applications to manage data Â• Deep understanding of call center regulations and federal guidelines Â• Comprehensive internal and external communications skills Â• Ability to work well in team environments
September 2007 to July 2009 Waterfront Callling Center Â— Manchester, UK Telesales Manager Â• Prepared and updated call center logs. Â• Approved all call center scripts. Â• Provided call center tours to perspective clients. Â• Updated callling center software as necessary. Â• Coordinated efforts with sales directors to determine telesales goals. July 2009 to March 2014 Medical Sales Solutions Â— Manchester, UK Telesales Manager Â• Worked with sales reps to clearly define goals. Â• Generated leads from listings of previous customers and prepared new listings. Â• Maintained database of all calls and the results of each call. Â• Prepared listing of all available products and ensured that prices were accurate. Â• Responded to customer complaints in a professional, courteous manner. March 2014 to Present Beachfront Investments Â— Manchester, UK Telesales Manager Â• Developed staff mentoring programmes to increase productivity and conversions. Â• Monitored results and assisted with sales efforts to help achieve goals. Â• Prepared monthly and quarterly budget reports and projections. Â• Maintained a database of expenses and revenues for each campaign. Â• Prepared detailed reports tracking sales results. Â• Hired, trained and supervised telesales staff. Â• Implemented the use of real-time metrics.
2007 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Administration