Versatile Technical Services Manager who adeptly provides desktop infrastructure support whilst maintaining computer hardware and communications equipment. Proficient in the use of MS Office programmes and MS operating systems. Specialise in clearly defining objectives through effective management.
Â• Tremendous experience maintaining communication equipment Â• Outstanding knowledge of hardware maintenance and software updates Â• Exceptional understanding of Microsoft operating systems, including Windows 8 and 8.1 Â• Remarkable ability to troubleshoot and resolve issues Â• Familiar with help desk service procedures Â• Solid knowledge of Linux and Unix platforms Â• Ability to work flexible schedules Â• Strong communications skills
May 2011 to September 2013 Oceanside Software Â— Manchester, UK Technical Services Manager Â• Assisted with help desk operations. Â• Prepared list of technical service objectives. Â• Trained new IT staff. Â• Prepared quarterly budgets regarding software product purchases. Â• Reviewed software installation procedures and made necessary updates. Â• Tracked system performance. Â• Performed asset tagging on company software. Â• Prepared monthly operations and performance reports. Â• Monitored call center. Â• Evaluated new tech products and software. September 2013 to Present Manchester Manufacturing Â— Manchester, UK Technical Services Manager Â• Ensured that all work was performed according to IT performance standards. Â• Monitored employee workstations. Â• Maintained database of staff schedules. Â• analysed user problems and provided technical support. Â• Developed acceptance test procedures. Â• Prepared daily and weekly reports of technical problems. Â• Attended weekly meetings with management. Â• Provided network tech support. Â• Developed cost-effective problem resolutions. Â• Prepared maintenance records on all company devices and tech products. Â• Identified potential problem areas and instituted preventative measures when possible. Â• Managed customer issues and tracked resolution status.
2011 University of Cambridge, Cambridge, England, UK Bachelor of Science, Information Technology