Consummate ICT Manager adept at directing teams to solve network and system problems. Especially skilled at developing and implementing software and hardware updates and identifying and resolving computer problems. Specialise in ensuring cost-effective IT operations through hands-on management practises.
Â• Considerably adept at overseeing system operations and software updates Â• Profound knowledge of business systems and networks Â• Familiar with industry standard software applications Â• Outstanding ability to measure results through keen data observation Â• Excellent troubleshooting and problem solving skills Â• Strong communications and time management abilities
August 2009 to October 2013 Innovative Tech Solutions Â— Manchester, UK ICT Manager Â• Researched and reviewed new software applications and made purchasing recommendations. Â• Maintained detailed logs of all work performed and prepared related reports. Â• Assigned daily duties to the IT staff and provided performance feedback. Â• Coordinated meetings between team members to ensure consistency. Â• Established contingency and backup plans to minimise downtime. Â• Worked with upper management on various projects as assigned. October 2013 to Present Data Resources, Ltd. Â— Manchester, UK ICT Manager Â• Recruited, hired and trained new team members with the approval of management. Â• Worked to identify system weakness and developed cost-effective solutions. Â• Assisted IT team to ensure timely completion of assigned tasks. Â• Prepared periodic project updates and budget estimates. Â• Determined project goals and assigned tasks to IT teams. Â• Oversaw projects from conception through completion.
2009 University of Cambridge, Cambridge, England, UK Bachelor of Science, Computer Science