Resolute Furniture Manager engaging with customers on a daily basis whilst presenting a variety of furniture options. Adept at ensuring a high level of satisfaction by taking a hands-on approach to customer relations. Specialise in retail management, including effective staff training and supervision.
Â• Vast knowledge of the furniture industry and furniture sales techniques Â• Ability to analyse market trends and prepare appropriate marketing strategies Â• Strong understanding of MS Office applications and invoicing structures Â• Ability to work well under pressure and motivate staff to meet sales goals Â• Well-honed internal and external communications abilities Â• Solid ability to multitask and prioritise
May 2004 to September 2007 Furniture Den Â— Manchester, UK Furniture Manager Â• Prepared all customer paperwork and arranged for delivery within the local area. Â• Arranged for furniture repairs or complete replacements. Â• Trained customer service, repair and delivery employees. Â• Ensured that customer areas were kept clean. October 2007 to September 2012 Manchester Furniture Company Â— Manchester, UK Furniture Manager Â• Responded to customer questions with thorough, detailed answers. Â• Ensured that all repairs were performed in timely, cost-effective manner. Â• Developed and implemented various in-store promotions. Â• Arranged for delivery of furniture when requested by customers. Â• Approved all exchanges and returns. January 2013 to Present Beautiful Surroundings Â— Manchester, UK Furniture Manager Â• Assisted with the arrangement of store displays. Â• Maintained inventory of available furniture products. Â• Implemented updated sales techniques and provided instruction to other team members. Â• Enforced all company policies and industry guidelines.
2004 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Management