Conscientious FOH Manager routinely overseeing all aspects of front of house management operations. Adept at managing reservations and attending to guest needs in a timely manner. Specialise in motivating an equally engaging staff to maintain customer service standards.
Â• Vast knowledge of front of house operations in hotel and restaurant settings Â• Strong familiarity with customer service principles Â• Adept at assessing revenue intake and working within budgetary guidelines Â• Familiar with MS Office Suite applications, especially Word and Excel Â• Solid communications, organisational and conflict resolution skills Â• Ability to work flexible shifts as necessary
May 2007 to February 2013 Marty’s Steakhouse Â— Manchester, UK FOH Manager Â• Managed front of house operations, including greeting and interacting with diners. Â• Oversaw lunch and dinner reservations and maintained related database. Â• Assisted serving staff during busy shifts. Â• Courteously responded to complaints. Â• Maintained inventory of restaurant supplies. Â• Interacted with patrons to ensured customer satisfaction. Â• Tracked daily restaurant revenue. Â• Prepared monthly revenue reports. Â• Recruited and hired front of house staff. February 2013 to Present Oceanside Hotel Â— Manchester, UK FOH Manager Â• Oversaw front of house hotel staff. Â• Prepared weekly staff schedules. Â• Addressed guest complaints. Â• Reviewed guest comments on feedback cards and online. Â• Conducted quarterly staff reviews. Â• Ensured compliance with customer service guidelines. Â• Assisted with guest reservations and bookings. Â• Conducted weekly FOH staff meetings. Â• Maintained monthly budgets. Â• Hired front desk staff and provided training.
2007 University of Cambridge, Cambridge, England, UK Bachelor of Science, Hospitality Management