Efficient Coffee Shop Manager capable of assessing customer needs, managing inventory and preparing staff schedules. Adept at meeting immediate needs in a timely, efficient manner. Specialise in skillful staff management in frequently fast-paced settings.
Â• Excels at managing cafe, restaurant and food prep staff in various settings Â• Proficient in food and supply ordering and related database applications Â• Remarkable understanding of food prep and restaurant cleanliness standards Â• Ability to implement food safety guidelines Â• Adept at quickly resolving customer and vendor issues Â• Good written and oral communications skills
May 2010 to October 2011 Londonfe Â— Manchester, UK Coffee Shop Manager Â• Ensured that cleanliness standards were upheld. Â• Handled any customer service complaints. Â• Monitored inventory of supplies. Â• Mingled with customers on a daily basis. Â• Determined employee schedules and handled time off requests. Â• Prepared required reports in a timely manner. November 2011 to January 2012 Seaside Hotel (dining room) Â— Manchester, UK Coffee Shop Manager Â• Managed and processed customer orders. Â• Tracked daily revenue and prepared related weekly and monthly reports. Â• Supervised staff and ensured that all health and safety codes were followed. Â• Complied with OSHA standards. Â• Prepared quality assurance reports. Â• Ensured that optimal level of customer service was provided. January 2012 to Present Sunny Day Hotel and Resort Â— Manchester, UK Coffee Shop Manager Â• Monitored supplies of food, beverages and napkins. Â• Prepared annual staff performance reports. Â• Verified daily cash register receipts. Â• Remained on-site for required food safety and cleanliness inspections. Â• Assisted staff duties on a daily basis.
2010 London Community College, London, England, UK Associate’s Degree, Hospitality