Engaging Client Relations Manager adept at developing often complex client proposals. Proficient in various business operations, including client billling, conflict resolution and the implementation of effective business policies and procedures. Specialise in developing and nurturing productive client relationships.
Â• Highly experienced with all facets of client relations Â• Solid understanding of billling and invoicing procedures Â• Proficient in the use of MS Office applications, including Excel and PowerPoint Â• Ability to successfully manage multiple projects Â• Sound knowledge of report generation related to client activities Â• Good oral and written communications skills
September 2007 to November 2010 Smith & Jones Capital Group Â— Manchester, UK Client Relations Manager Â• Managed client relations and resolved issues as quickly as possible. Â• Maintained professional and productive relationships with clients. Â• Prepared detailed budget reports and financial statements for various clients. Â• Ensured accuracy of monthly and quarterly reports. Â• Set up monthly meetings with clients and answered client inquiries. December 2010 to March 2013 Manchester Financial Â— Manchester, UK Client Relations Manager Â• Handled client complaints and sought timely resolutions. Â• Addressed technical issues and coordinated with IT team to seek resolutions. Â• Prepared financial forecasts and quarterly reports. Â• Developed detailed client profiles. Â• Monitored client accounts and identified possible issues. June 2013 to Present Manchester Manufacturing Â— Manchester, UK Client Relations Manager Â• Prepared project proposals and handled billling issues. Â• Performed extensive market research on new products from outside manufacturers. Â• Oversaw marketing campaigns and identified potential areas for growth. Â• Developed online and offline client strategies. Â• Addressed client inquiries.
2007 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Administration
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