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Motivated Client Engagement Manager who applies knowledge of software development to increase client profitability. Adept at analysing client requirements and maintaining productive client relationships. Specialise in effective multitasking and prioritising.
• Phenomenal experience with financial software and related applications
• Sound knowledge of software development procedures
• Solid ability to prepare detailed project summaries under often limited deadlines
• Ability to develop, maintain and nurture productive customer relations
• Admirable ability to develop complex software solutions
• Exceptional communications, conflict resolution and organisational skills
March 2004 to June 2006 Manchester Manufacturing — Manchester, UK Client Engagement Manager
• Monitored small and large projects and assigned tasks to each team.
• Coordinated with management on more complex projects.
• Ensured that all necessary project resources were available.
• analysed client projects and made efficiency recommendations. June 2006 to November 2008 Cyber Resources — Manchester, UK Client Engagement Manager
• Provided clients with timely status updates.
• Prepared and analysed productivity and efficiency reports.
• Maintained customer relationship management database. November 2008 to July 2011 Tech Resources, Ltd. — Manchester, UK Client Engagement Manager
• Managed all client projects.
• Established effective and ongoing client communications.
• Worked with marketing team to manage email campaigns.
• Managed primary and secondary client contracts.
• Responded to internal staff issues and external client issues. July 2011 to Present XYZ Corp. — Manchester, UK Client Engagement Manager
• Maintaining consistent communications with clients through duration of each project.
• Managed or collabourated with other managers on special projects.
• Prepared detailed market analysis reports.
• Provided client support as needed.
• Prepared project status update reports.
2004 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Administration