Motivated Client Engagement Manager who applies knowledge of software development to increase client profitability. Adept at analysing client requirements and maintaining productive client relationships. Specialise in effective multitasking and prioritising.
Â• Phenomenal experience with financial software and related applications Â• Sound knowledge of software development procedures Â• Solid ability to prepare detailed project summaries under often limited deadlines Â• Ability to develop, maintain and nurture productive customer relations Â• Admirable ability to develop complex software solutions Â• Exceptional communications, conflict resolution and organisational skills
March 2004 to June 2006 Manchester Manufacturing Â— Manchester, UK Client Engagement Manager Â• Monitored small and large projects and assigned tasks to each team. Â• Coordinated with management on more complex projects. Â• Ensured that all necessary project resources were available. Â• analysed client projects and made efficiency recommendations. June 2006 to November 2008 Cyber Resources Â— Manchester, UK Client Engagement Manager Â• Provided clients with timely status updates. Â• Prepared and analysed productivity and efficiency reports. Â• Maintained customer relationship management database. November 2008 to July 2011 Tech Resources, Ltd. Â— Manchester, UK Client Engagement Manager Â• Managed all client projects. Â• Established effective and ongoing client communications. Â• Worked with marketing team to manage email campaigns. Â• Managed primary and secondary client contracts. Â• Responded to internal staff issues and external client issues. July 2011 to Present XYZ Corp. Â— Manchester, UK Client Engagement Manager Â• Maintaining consistent communications with clients through duration of each project. Â• Managed or collabourated with other managers on special projects. Â• Prepared detailed market analysis reports. Â• Provided client support as needed. Â• Prepared project status update reports.
2004 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Administration