Engaging Cinema Manager who routinely oversees the operations of movie theaters, including the ordering of movies from distributors and concessions supplies. Adept at assessing needs in a fast-paced environment. Specialise in customer and employee relations.
Â• Adept at working in customer service orientated environments Â• Experienced with handlling customer and employee situations as necessary Â• Familiar with common database software Â• Skilled at negotiating with studios and distributors Â• Ability to make marketing decisions to increase theater attendance Â• Adept at working in customer orientated industries Â• Sound verbal and written communications skills
June 2005 to April 2009 Manchester Cinemas Â— Manchester, UK Cinema Manager Â• Determined movie selections and stocked concession items. Â• Assisted owners with the collection of media assets. Â• Maintained theater software applications. Â• Developed creative ways to increase attendance. Â• Dealt with customer service issues. Â• Motivated staff to maintain customer service standards. Â• Kept accurate financial statistics. July 2009 to November 2011 Movie World Â— Manchester, UK Cinema Manager Â• Supervised day-to-day operations. Â• Performed regular employee evaluations. Â• Hired new staff members and provided initial training. Â• Standardised theater operations procedures. Â• Ensured that all health and safety codes were followed. Â• Attended sales meetings and presenting marketing ideas. Â• Coordinated with IT staff to resolve database issues. February 2012 to Present Fun Time Cinemas Â— Manchester, UK Cinema Manager Â• Oversaw operations and accounting procedures. Â• Ensured that all theaters were kept clean. Â• Evaluated the performance of theater staff. Â• Handled customer inquiries and dealt with complaints. Â• Arranged regular staff meeting to maintain motivation. Â• Ensured that security standards were maintained.
2005 University of Cambridge, Cambridge, England, UK Associate’s Degree, Hospitality Management