Dedicated Cafe Manager experienced with working in typically fast-paced environments whilst ensuring customer satisfaction. Adept at staff supervision, menu planning and efficient hiring procedures. Focused on identifying and resolving issues.
Â• Substantial experience within the food and beverage industry Â• Proficient in MS Office applications for schedulling, inventory and payroll tasks Â• Significant supervisory and management experience Â• Sound knowledge of food ordering procedures and menu planning Â• Ability to work flexible hours, including evenings, weekends and holidays Â• Solid organisational and problem solving skills Â• Good time management skills
June 2005 to September 2005 neighbourhood Bakery Shop Â— Manchester, UK Cafe Manager Â• Coordinated employee schedules. Â• Interview potential new hires and provided training. Â• Addressed customer complaints in a timely manner. Â• Tracked monthly revenue and operating expenses. November 2005 to March 2008 Main Street Cafe Â— Manchester, UK Cafe Manager Â• Prepared employee schedules and resolved any staffing issues. Â• Ensured cleanliness and safety standards were maintained. Â• Allocated resources to ensure sufficient staff coverage. Â• Managed finances, including payroll and vendor invoices. Â• Worked to resolve any customer complaints. May 2008 to Present Manchester Hotel Cafe Â— Manchester, UK Cafe Manager Â• Supervised cafe staff and prepared daily work schedules. Â• Ensured that food was prepared in accordance with industry safety standards. Â• Tracked weekly and monthly revenue and prepared quarterly financial reports. Â• Ordered food supplies and tracked cafe inventory to avoid shortages. Â• Held regular staff meetings to address concerns and provide motivation. Â• Inspected staff uniforms to maintain hotel standards. Â• Processed time off and vacation requests. Â• Enforced food storage and disposal standards. Â• Made hiring and firing decisions.
2005 University of Cambridge, Cambridge, England, UK Associate’s Degree, Business Management
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