Conscientious Banking Operations Manager adept at all facets of bank operations and management procedures. Especially skilled at determining office needs and assessing the needs of banking personnel through comprehensive payroll management and staff schedulling. Specialise in streamlining banking operations through efficient management.
Â• Laudable experience overseeing bank operations Â• Outstanding knowledge of banking and financial terminology Â• Proficient in the use of financial software Â• Sound understanding of banking regulations. Â• Ability to professionally address customer issues Â• Good written and verbal communications skills Â• Strong ability to maintain accurate records Â• Ability to work flexible shifts
June 2005 to November 2007 First Street Bank Â— Manchester, UK Banking Operations Manager Â• Maintained staff payroll information and ensured timely disbursements. Â• Evaluated and determined approval of loan and credit requests. Â• Maintained database of all banking transactions. Â• Handled incoming calls and responded to client emails. Â• Prepared daily spreadsheets of account activities. Â• Clearly established office objectives and procedures. Â• Hired and trained banking staff. November 2007 to May 2010 Manchester Bank Â— Manchester, UK Banking Operations Manager Â• Supervised all banking operations. Â• Developed efficient training procedures. Â• Ensured that all client account information was kept confidential. Â• Maintained ongoing relationships with local businesses. Â• Evaluated computer banking systems and databases. Â• Courteously responded to customer inquires. Â• Addressed customer account issues. May 2010 to Present Oceanside Savings & Loan Â— Manchester, UK Banking Operations Manager Â• Ensured compliance with state and federal banking regulations. Â• Provided ongoing feedback to staff. Â• Tracked loan payments and addressed late payment issues. Â• Assisted customers with the loan application process. Â• Performed quarterly internal audits. Â• Monitored staff performance and provided biweekly evaluations. Â• Maintained inventory of banking supplies.
2005 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Administration